Safer Gambling

Safer Gambling at Tapwin

Tapwin is committed to responsible gambling and provides dedicated measures to promote safe play and assist players who may be at risk. This policy explains the safeguards, self‑control tools, and support channels available to all Tapwin customers.

Scope and Principles

This policy applies to all Tapwin customers and covers actions taken to prevent gambling-related harm, including age verification, financial controls, access restrictions, and direct support for safe gambling practices. Tapwin operates in accordance with applicable consumer protection and gambling regulations and undertakes to maintain transparent, fair, and secure operations.

Tools for Safe Play

  • Deposit limits: Customers may set daily, weekly, or monthly deposit limits. Limits are adjustable in the account currency and may be configured within a range of 10 to 5,000 per period. Some changes apply immediately; others may require a short cooling‑off period before taking effect.
  • Time and session limits: Customers may cap total play time per day or per session and will receive prompts when approaching the configured limits. Example ranges: up to 60 minutes per session and up to 8 hours per day.
  • Loss limits: Limits on net losses may be set over defined periods (24 hours, 7 days, or 30 days) to help manage risk.
  • Reality checks and reminders: Periodic notifications can prompt reassessment of activity and progress toward set limits.
  • Self‑exclusion and self‑limitation: Tools to pause access or constrain participation are available. Details are provided below.

Self‑Assessment and Help

Tapwin encourages objective self‑assessment to identify risky patterns. Indicators suggesting potential risk include excessive time or money spent relative to personal circumstances, neglect of responsibilities, financial distress, or deteriorating mood linked to gambling losses. If multiple indicators apply, consider using safety tools or seeking professional guidance. Tapwin Support can assist with assessment and next steps.

  • You spend more time or money on gambling than intended or at the expense of essential obligations.
  • You borrow money or liquidate assets to fund gambling.
  • Your gambling affects relationships, work, or daily functioning.
  • You experience distress, anxiety, or depression related to gambling losses.
  • You have lied about gambling activity or attempted to conceal it from others.
  • You have thoughts of self‑harm or suicide tied to gambling experiences. If present, seek immediate help from a qualified professional.

Self‑Exclusion and Self‑Limitation Procedures

Tapwin provides structured options to interrupt or control gambling activity. To initiate self‑exclusion or self‑limitation, contact Tapwin Support via Live Chat or email. Actions take effect according to the chosen period and Tapwin policy.

  1. Access the Responsible Gambling section within your account settings, or reach Tapwin Support to start a self‑exclusion or limit.
  2. Select the duration for self‑exclusion: 1 month, 3 months, 6 months, 1 year, 2 years, 3 years, 4 years, 5 years, or permanent (lifetime).
  3. Confirm your selection. The system will block access to the account and related services for the chosen period. Some actions may apply immediately; others may have a processing period per policy.
  4. During the exclusion period, you must not attempt to access the account or create a new account. Tapwin bears no liability for any gambling conducted during an active exclusion. At the end of the period, access is restored automatically unless ongoing restrictions are requested.

Protecting Minors

Tapwin prohibits participation by individuals under 18. We perform age verification and may request identity documentation to confirm age. Access will be denied if the age check indicates a person is under 18. Tapwin will refrain from advertising and marketing content aimed at minors and will enforce compliance with age restrictions.

Support Resources

Tapwin provides 24/7 support for safer gambling matters via Live Chat and email. If you are concerned about a player’s well‑being or a third party’s safety, contact Tapwin Support for assistance and potential risk mitigation actions. We also provide information about relevant local services for professional help where available in your jurisdiction.

Data, Privacy and Compliance

Tapwin processes personal data to administer safer gambling measures in alignment with applicable privacy and data protection laws. Data usage includes age verification, limit enforcement, exclusions, and communication about safer gambling measures. Data is safeguarded and disclosed only as required by law or to fulfill safety objectives.

Policy Updates

This safer gambling policy may be updated from time to time. Tapwin will publish changes and notify customers in accordance with applicable laws and regulatory requirements.